Don’t worry – our service calms you down and keeps your production in the fast lane!
Fast and competent
Our extensive worldwide service network is available around the clock, 7 days a week. The offer includes preventive maintenance as well as unplanned service calls.
TVI experts are available to inspect the machines on site to identify weak points and optimisation potential at an early stage. In this way, we guarantee the optimum performance and efficiency of your packaging solution.
Preventive maintenance is performed routinely to ensure maximum operating time and optimum performance of the packaging solution. As a preventive measure, this serves to avoid malfunctions in advance and to reduce downtime. Together with our customers, we agree maintenance plans that define the intervals and scope of preventive maintenance.
Our comprehensive worldwide service network offers our customers a rapid supply of spare parts. Short reaction times ensure that production can be resumed as quickly as possible after a fault. With the MULTIVAC Remote Assistance remote maintenance tool our team of experts can directly access the control system of your packaging system and help you to rectify faults even faster.
If a malfunction occurs that you cannot eliminate yourself, we will help you to analyse the fault, recommend immediate solutions and organise the rapid deployment of service technicians and the dispatch of spare parts.